Program ID:

29744

Author:

MacsDesign Studio LLC     All programs by this author

Downloads:

11

License:

Shareware [?]

Cost:

$0.00 US

Operating Systems:

Size:

80896K

Release Status:

update

Last Updated:

2008-11-04

Our Rating:

Users Rating:

    Reviews (0)     Write review

Feedback:

Report broken download     Report spyware [?]

The Web Help Desk software solution offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.

Key Help Desk Software Features:

- 100% Web-based Help Desk Software Solution
- Customer Service Web Portal
- Incident & Problem Management
- Email-to-Ticket Conversion
- Asset Life Cycle Management
- Change Management (Approval Workflow)
- Two-Way E-Mail Correspondence
- Service Level Agreement (SLA) Alerts
- Knowledge-base Management
- LDAP / Active Directory Synchronization
- Customer Satisfaction Survey Management
- Reporting Included
- Server Licensed or ASP Hosted Options

Help Desk Software Integration:

- Apple Remote Desktop
- LANrev Client Manager
- JAMF Casper Suite
- OS X "Screen Sharing" App
- LDAP (Lightweight Directory)
- Microsoft Active Directory

The Web Help Desk Software: All of the features, none of the hassles.

Download a free help desk software trial, visit our online demo, or schedule a guide tour of the entire Web Help Desk software solution.

Keywords: help desk software, helpdesk software, help desk, helpdesk, web help desk, webhelpdesk, software

Recent Changes: - Added: Introduced the Web Help Desk Lite Edition - Added: Trial mode now supports real-time toggling between "Lite" and "Pro" editions. - Added: Help Desk Software Integration with: Windows Remote Desktop, Apple Remote Desktop, LANrev Client Manager, and JAMF Casper Suite

Install Support: Install and Uninstall

Supported Languages: English

Additional Requirements: Windows 2000 Server or later, Mac OS X 10.4 or later, Linux, or Solaris : Java 5, Standard Edition

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Knowledge Base management software for Windows.

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Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.

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TurboMeeting: Web conferencing, Remote PC Support, Remote PC Access, and Webinar

MediaHeal for Removable Disks 1.0.0831   (2008-07-31)   update
MediaHeal for Removable Disks restores data from corrupted optical media

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